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Do I need to print my ticket?
No, showing your e-ticket on your phone is fine. However, printing your ticket can sometimes make the process of entering an event easier/faster.
I haven’t received my ticket?
Please allow 10 minutes for your tickets to arrive into your email. If you still haven’t received your tickets after this period, please double check the email address associated to your Peektickets account and your junk mail. If there is still no sign of the ticket, please check your bank account to see if the transaction went through and then check ‘My Tickets’.
Where can I find my tickets?
You can find your tickets in ‘My Tickets’. Alternatively, you will have been sent your tickets to the email address associated with your Peektickets account.
How do I get a refund?
Refund policy: All sales are final unless the event has been cancelled. It is your responsibility to ensure that you comply with all restrictions and terms and conditions as outlined. For refund requests to do with events, especially if you are refused entry for no fault of your own, you must email [email protected] by 5pm on the next working day to request a refund, with a full explanation as to why you were refused entry. Requests received after this time will not be considered. Where possible, please make every attempt to ensure that your entry refusal has been acknowledged and recorded by the event organiser before leaving the event.

The name on the ticket is different to the person attending.
You can change the name via ‘My Tickets’ please click on this, click ‘change the owner’ amend the name and resend. Please be aware you can only amend names one time.

Where’s my refund?
When your refund is processed you will receive a refund receipt, it can take up to 5-10 working days for your bank account to receive the funds, this is dependent on your bank provider. Please be aware that bank holidays/weekends are not considered working days.
I’ve heard an event is cancelled what do I do?
Please be aware that if an event is cancelled on www.peektickets.com you should always receive a direct email from [email protected] with a title starting ‘Event Cancellation Notice…’. Please check the inbox or junk mail folder of the email address associated with your Peektickets account.

If you have not received any emails from www.peektickets.com, please contact us immediately at [email protected] so that we can investigate this matter.

If you have received any contact from the event organiser i.e. a text, email, social media blast advising of a cancellation, again please contact us at [email protected] immediately so that we can investigate this matter, as events must always be cancelled online.

I used an incorrect email address to purchase tickets.
To amend your email address, please log in to peektickets (via the email address you used to create your account), go to your profile (top right hand side), you may have to fill in your profile fully before seeing the final page. Once completed on your profile page go to ‘Your information’ box and click edit and you can amend your email address here.

I’ve bought the wrong ticket. What can I do?
As stated before the ticket is purchased, all ticket sales are final. Refunds are not available unless the event has been cancelled.

Do I have to collect tickets from the Box Office?
For certain events i.e. concerts you may have to collect hard copy tickets at the venue’s Box Office – an email would have been sent to the email address you used to book tickets. In these cases your e-ticket acts as a receipt which must be exchanged for hard copy tickets at the box office.

Please take the e-ticket to the box office to get your hard copy tickets, as you are only permitted entry with hard copy tickets.
Please ensure that you bring relevant forms of personal ID – must be photo I.D. that is a full/provisional driving licence, passport. Other forms of I.D. may be rejected.

The main ticket buyer must be present to collect the tickets, and their full name must match their I.D. must be photo I.D. that is a full/provisional driving licence, passport. Other forms of I.D. may be rejected.

Depending on the venue please double check the Box Office opening/close times as you must arrive during this time. Failure to do so can result in non-entry.
I received a ‘Payment Declined’ email but the monies have left my account.
If you receive a ‘Payment Declined’ notice, we can assure you that the payment is certainly declined. Please note that although your transaction has been declined, your bank may see this as a “pending charge”. However, this will automatically rectify itself in a few hours and the pending charge will disappear.
I’m still having trouble, how can I contact support?
If the FAQ has been unable to answer your question, you can contact the customer service team using the ‘contact us’ button at the bottom of this page or by emailing us at [email protected]

Do I need to print my ticket?
No, showing your e-ticket on your phone is fine. However, printing your ticket can sometimes make the process of entering an event easier/faster.
I haven’t received my ticket?
Please allow 10 minutes for your tickets to arrive into your email. If you still haven’t received your tickets after this period, please double check the email address associated to your Peektickets account and your junk mail. If there is still no sign of the ticket, please check your bank account to see if the transaction went through and then check ‘My Tickets’.
Where can I find my tickets?
You can find your tickets in ‘My Tickets’. Alternatively, you will have been sent your tickets to the email address associated with your Peektickets account.
How do I get a refund?
Refund policy: All sales are final unless the event has been cancelled. It is your responsibility to ensure that you comply with all restrictions and terms and conditions as outlined. For refund requests to do with events, especially if you are refused entry for no fault of your own, you must email [email protected] by 5pm on the next working day to request a refund, with a full explanation as to why you were refused entry. Requests received after this time will not be considered. Where possible, please make every attempt to ensure that your entry refusal has been acknowledged and recorded by the event organiser before leaving the event.

The name on the ticket is different to the person attending.
You can change the name via ‘My Tickets’ please click on this, click ‘change the owner’ amend the name and resend. Please be aware you can only amend names one time.

Where’s my refund?
When your refund is processed you will receive a refund receipt, it can take up to 5-10 working days for your bank account to receive the funds, this is dependent on your bank provider. Please be aware that bank holidays/weekends are not considered working days.
I’ve heard an event is cancelled what do I do?
Please be aware that if an event is cancelled on www.peektickets.com you should always receive a direct email from [email protected] with a title starting ‘Event Cancellation Notice…’. Please check the inbox or junk mail folder of the email address associated with your Peektickets account.

If you have not received any emails from www.peektickets.com, please contact us immediately at [email protected] so that we can investigate this matter.

If you have received any contact from the event organiser i.e. a text, email, social media blast advising of a cancellation, again please contact us at [email protected] immediately so that we can investigate this matter, as events must always be cancelled online.

I used an incorrect email address to purchase tickets.
To amend your email address, please log in to peektickets (via the email address you used to create your account), go to your profile (top right hand side), you may have to fill in your profile fully before seeing the final page. Once completed on your profile page go to ‘Your information’ box and click edit and you can amend your email address here.

I’ve bought the wrong ticket. What can I do?
As stated before the ticket is purchased, all ticket sales are final. Refunds are not available unless the event has been cancelled.

Do I have to collect tickets from the Box Office?
For certain events i.e. concerts you may have to collect hard copy tickets at the venue’s Box Office – an email would have been sent to the email address you used to book tickets. In these cases your e-ticket acts as a receipt which must be exchanged for hard copy tickets at the box office.

Please take the e-ticket to the box office to get your hard copy tickets, as you are only permitted entry with hard copy tickets.
Please ensure that you bring relevant forms of personal ID – must be photo I.D. that is a full/provisional driving licence, passport. Other forms of I.D. may be rejected.

The main ticket buyer must be present to collect the tickets, and their full name must match their I.D. must be photo I.D. that is a full/provisional driving licence, passport. Other forms of I.D. may be rejected.

Depending on the venue please double check the Box Office opening/close times as you must arrive during this time. Failure to do so can result in non-entry.
I received a ‘Payment Declined’ email but the monies have left my account.
If you receive a ‘Payment Declined’ notice, we can assure you that the payment is certainly declined. Please note that although your transaction has been declined, your bank may see this as a “pending charge”. However, this will automatically rectify itself in a few hours and the pending charge will disappear.
I’m still having trouble, how can I contact support?
If the FAQ has been unable to answer your question, you can contact the customer service team using the ‘contact us’ button at the bottom of this page or by emailing us at [email protected]

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